After editing or adjusting various layout settings in page break sometimes an errant setting might interfere with page breaks not working or calculating correctly. Here's helpful troubleshooting information.
PROBLEM: File > Page Setup shows a Page Break for the Form, but previewing or printing final reports does not start forms on a new page. Or your first form start printing on the same page as the index.
The problem may be a paragraph level page break in your header/footer or index documents that is interfering or negating other page breaks later in the report document.
Or you may have a stray carriage return in the header/footer body that is normally empty.
SOLUTION:
While a report is open, access report writer File > Page Setup.
- Click Customize for your Header/footer document to open it. Click Format > Paragraph, and click the Frame and Page Breaks tab. Is the "Page break before" box checked? If so, clear it out and save your changes and the document. You may also want to use View > Display control codes to make sure you don't have any characters in the body of your header/footer document.
For instance, if you see a pilcrow character ( ¶ ) delete it. Then save and exit when done to update your document.
- Click Customize for your Index document to open it. Scroll down to the very bottom of your document, so that your cursor is blinking on the last line. Click Format > Paragraph, and click the Frame and Page Breaks tab. Is the "Page break before" box checked? If so, clear it out and save your changes and the document.
- Then see if starting a NEW test inspection has the same problem or not. If the problem persists, and you have any other documents you typically attached to an inspection, you might open them and see if any of them might have a paragraph level page break at their end (same as checking Index document above).
- If the problem still persists for a new report, please contact tech support directly for further help. In your ticket, use the attachments button at the bottom of the form to send them these files:
1. A small .r3d file having the problem. Make sure the report is closed when you upload it.
2. Your pagesettings.dat file, located in your data folder (same folder as your report)
3. Your header/footer and index .w3d documents. You'll find the names of the documents listed in the report writer File > Page Setup window. They also will be in the same data folder as your report.
4. A PDF printout showing the problem. Give an example of the page and section in the PDF with the issue.